Refund policy

Returns

You have the right to withdraw from the contract within 14 days without stating reasons. The withdrawal period expires 14 days after the day.
a) for sales contracts:
on which you or a third party designated by you, who is not the carrier, takes physical possession of the good;
b) for contracts where the consumer has ordered several goods in the same order that are delivered separately: on which you or a third party designated by you, who is not the carrier, takes physical possession of the last good.

If you are not satisfied with the item, you can return it at your own expense within 14 days of receipt of the order.
Please report returns in advance via info@medizinkleidung.de or via your account on the website. Only returns with an attached card and as much as possible in the original packaging will be accepted.
After receipt of the return shipment, we will refund the purchase amount to your bank account within 14 days. In case of return after 14 days of receipt, we will no longer pay out the full amount.
1-14 days 100%
15-21 days 80%
21-30 days 50%
No reimbursement is possible after 30 days.

Please note: unstamped returns are not accepted. A return shipment must always be sufficiently stamped.

We advise you to use a track & trace shipment via a shipper for a return.
As a result, there are no disputes between sender and receiver and the package can always be traced.
medizinkleidung.de reserves the right to refuse returns or to refund only part of the amount paid if it is suspected that the item has already been used or washed, if the item is damaged and/or soiled as a result of use or if you yourself have attempted to rectify the defect.

exchange
If the size or color of an item you have ordered is not right, you can always exchange this item within 14 days.

Give prior to via info@medizinkleidung.de which article you want to exchange, as well as the desired color and/or size.

If the item/color/size is no longer in stock, we will contact you.
Exchange takes place on the basis of shared postage costs. If you have received a (partially) wrong order, medizinkleidung.de ensure that the correct items are sent at its expense.